A digital product refers to a product or service that is primarily based on digital technology, existing in a non-physical or intangible form. Digital services platforms can also be used to facilitate self-service, allowing users to access and manage a range of services and resources on their own.

Information and communication services: these are the types of digital services that facilitate interaction between individuals or between individuals and organizations. Examples: email services, instant messaging apps, video conferencing platforms, social media platforms, Bulk SMS/ WhatsApp and voice over IP (VoIP) services.